Last Updated June 10, 2019
Thank you for choosing Frederick L. Stafford M.D. Inc., doing business as Contours ("Contours", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or practices with regards to your personal information please contact us at firstname.lastname@example.org or 949-768-4096.
Table of Contents
Types of information we collect may include:
Phone (or mobile) number
Date of birth or age
Credit/debit card number
Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)
How you use our sites and mobile applications, search terms, pages you visit on our mobile applications and application performance, as discussed further below
Geo-location and in-store location
Social media information (e.g., ID, profile picture, gender, age range, friends’ IDs)
If you choose not to provide information, we may not be able to provide you with requested products, services or information.
Automated Information Collection
We may connect information collected automatically with information we already have about you in order to identify you as a Contours guest. If we are able to identify you as a Contours guest we may, for example, link your activity on our website to your activity in a Target store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.
Contours Automated Collection
Cross-Context and Cross-Device Identification, Advertising, Personalization, and Advertising Attribution
We merge data collected from our own website. Examples of the data collected include: cookie IDs, device Advertising IDs (such as Apple and Google’s Advertising Identifiers); transactions and browsing history; your interaction with our online and mobile advertisements, including advertisements we serve within our emails and information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served from marketing partners such as Google DoubleClick for Publishers and Google DoubleClick Campaign Manager ; the email address we have on file for you; demographic and other information regarding your likely commercial interests from third parties; and in-store transaction data. This combination of data enables us to see users’ and Guests’ web activity on Contours websites, and interactions with our online and mobile advertisements and advertisements that we serve on behalf of third parties through the Contours Network, to create a single set of information from all of the various contexts with which we or our partners interact with you, and to understand how well Contours advertisements and advertisements that Contours serves for third parties through the Contours Network perform in terms of translating to transactions online and in Contours stores and the stores of our third-party advertisers. It also helps us improve our users’ and Guests’ experience by delivering more personalized advertising, including email advertising, social media advertising, and paid search advertising, and helps us create more personalized online experiences. We share information on the performance of advertisements Contours serves for third parties with our advertising partners in aggregate form.
We may also link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we’re able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website). We also measure the performance of such ads and deliver information on advertising performance to our advertising partners in aggregate form.
Third-Party Automated Collection and Interest-Based Advertising
Contours participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.
We allow third-party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for Contours products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising-related services, such as ad delivery, reporting, attribution, analytics, and market research. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.
Our Do Not Track Policy
Some browsers have a ”do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser ”do not track” signals, but we do provide you the option to opt out of interest-based advertising.
Mobile Location Information
If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services, or our service providers. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions. For example, precise geo-location can be used to help you find nearby Contours store. Or, in-store location through the use of our phone’s blue tooth signal, LED light chip technologies or other technologies will permit Contours to find nearby products for you, get you real-time deals and more.
User Experience Information
In order to improve guest online shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
Social Media Widgets
Our site includes social media features, such as the Facebook Like button, Google Plus, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.
How Is Your Information Used?
Examples of how we use the information we collect include:
Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, and returns/exchanges
Respond to requests for information about our products and services in our stores, on our websites or mobile applications, or to otherwise serve you
Connect with you regarding guest service via our contact center, guest service desk, or on social media or internet chat platforms. Chat functionality allows our Guest Relations specialists to see what a Guest is typing before hitting the send button. This allows for quicker response time as our specialists anticipate questions.
Provide services such as Gift Registry or a shopping list
Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you
Fulfill benefits associated with use of our services, such as delivery of Welcome kits, to award and redeem points through our loyalty programs, etc.
Administer sweepstakes and contests
Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)
Our Purposes (including but not limited to marketing)
Deliver coupons, mobile coupons, newsletters, in-store receipt messages, e-mails, mobile messages, and social media notifications
Provide interactive features of the website or mobile applications, such as product reviews or Monthly Ad, send marketing communications and other information regarding products, services and promotions
Administer promotions, surveys, and focus groups
Improve the effectiveness of our website, stores, mobile experience, products, services, and marketing efforts
Conduct research and analysis, including focus groups and surveys
Perform other business activities as needed, or as described elsewhere in this policy
Prevention of Fraud and Other Harm
Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls)
For example, assist law enforcement and respond to legal/regulatory inquiries
How Is Your Information Shared?
Contours Subsidiaries and Affiliates
We share the information we collect within Frederick L. Stafford M.D. Inc., which includes all Contours subsidiaries and affiliates. Contours may use this information to offer you products and services that may be of interest to you.
We may share the information we collect with companies that provide support services to us (such as printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.
Elsewhere at Your Direction
At your direction or request, or when you otherwise consent, we may share your information.
Sharing with Other Companies (for their marketing purposes)
Sharing Non-identifiable or Aggregate Information with Third Parties
We may share non-identifiable or aggregate information with third parties for lawful purposes.
In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.
What Choices Do You Have?
If you do not wish to receive promotional e-mails from us, call us at 949-768-4096 or email us at email@example.com to opt-out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail.
We may send text messages you have consented to receive.
You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists.
Message and data rates may apply.
Geo-Location and In-Store Location
You may prevent your mobile device from sharing your location data by adjusting the permissions on your mobile device or within the relevant app.
Sharing with Other Companies (for their marketing purposes)
If you do not wish us to share the personal information we have collected with other unaffiliated companies (for their marketing purposes), call us at 949-768-4096 or email us at firstname.lastname@example.org to opt-out.
Cookies, Tracking, and Interest-Based Advertising
The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but will not be able to make a purchase).
Other Web Site Analytics Services
If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Contours, 25431 Cabot Rd., Suite 107 Laguna Hills, CA 92653. Please allow 30 days for a response.
If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfillment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, call us at 949-768-4096 or email us at email@example.com.
How Do You Access and Update Your Personal Information?
In order to keep your personal information accurate and complete, you can access or update by contact us at 949-768-4096 or email us at firstname.lastname@example.org with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.
How Is Your Personal Information Protected?
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
How Do You Contact Contours?
Frederick L. Staffford M.D. Inc
25431 Cabot Rd., Suite 107
Laguna Hills, CA 92653